Return & Refund Policy

Thank you for shopping at Outlet Designer Store. We hope you are completely satisfied with your purchase. However, if you are not fully happy with your order, we offer a straightforward return and refund process.

Returns
We accept returns within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact. Certain items, such as personalized or final sale items, are not eligible for return. Please make sure to carefully review your order before completing the purchase.

Return Process
To initiate a return, please contact us through our contact page with your order number and the reason for the return. Our team will provide you with detailed instructions on how to return the items. Returns must be shipped back to us within 7 days of receiving the return authorization.

Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If your return is approved, a refund will be issued to the original payment method. Refunds typically take 5-10 business days to process, depending on your bank or payment provider. Shipping charges are non-refundable, and you are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges
We do not offer direct exchanges. If you would like a different item, we recommend returning the original item and placing a new order for the desired product.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue by offering a replacement, exchange, or refund, depending on your preference. Please keep all packaging materials and take photos of the damaged product for reference.

Late or Missing Refunds
If you have not received your refund after the processing period, please check your bank or credit card account first. If the refund is still not showing, contact your payment provider. If there is still an issue, please reach out to us through our contact page, and we will assist you.

Contact Us
For any questions about our return and refund policy or to initiate a return, please contact us through our contact page. We are happy to assist you.

Thank you for choosing Outlet Designer Store!